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Privacy Policy

This Privacy Policy was prepared by Osaka Gas (Thailand) Co., Ltd. (hereinafter referred to as the "Company") to protect the personal data of all users, who access the Company's website ( as follows:


1. The Information We Collect

The Company may collect, use, disclose and send or transfer (hereinafter collectively referred to as the “Data Processing”) your personal data that can directly or indirectly identify you, which you provide to the Company through the use of our website or other websites employing our cookies (please see our Cookies Policy in Clause 5 of this Privacy Policy) (hereinafter referred to as the "Personal Data"), such as:

1.1 Personal data, such as first and last names;

1.2 Contact information, such as office location, phone number, and e - mail address;

1.3 Data of device or tool and technical data, such as IP address, MAC address, Cookie ID, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website; and

1.4 Other information, such as website usage, and any other information that is subject to the definition of the personal data under the Personal Data Protection Act of 2019 (hereinafter referred to as the “PDPA”).

2. Use of the Personal Data

2.1 The Company will conduct the Data Processing of your Personal Data as necessary and as permitted by PDPA only for any or all of the following circumstances:

  • When the Company needs to contact you for offering the service or providing information or marketing communications;

  • When the Company needs to perform the contract with you or take steps to enter into a contract at your request;

  • When it is necessary for the Company’s legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, such as to use data analytics to improve our website; and

  • When the Company needs to comply with a legal or regulatory obligation.

2.2 The Company may have to transfer or share your Personal Data with the parties set out below for the purposes set out in the above paragraph:

  • Parent company, subsidiary, group company or affiliated company of the Company (hereinafter referred to as the “Osaka Gas Group”) acting as joint controllers or processors who provide IT and system administration services;

  • Service providers such as cloud computing service providers to provide cloud storage services and marketing platforms and providers of analytics services relating to users’ behavior, in order to tailor the service;

  • Professional advisers;

  • Regulators and governmental authorities;

  • Third parties to whom the Company may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, the Company may seek to acquire other businesses or merge with them. If such change happens to our business, then the new owners may use your Personal Data in the same way as set out in this Privacy Policy.

2.3 The Company hereby certifies that your Personal Data collected by the Company will not be disclosed to other third parties without obtaining your permission.

3. Cross-border transfer of the Personal Data

The Company may send or transfer the Personal Data to Japan where the Osaka Gas Group is located or to any other destination outside Thailand. However, in some cases, the personal data protection standard in the destination country may not be adequate as required by the authority under the PDPA.  

4. Improvement of Privacy Policy

The Company may improve or revise the Privacy Policy without prior notice to you for the suitability and efficiency in providing the services or to reflect changing of laws, or operational requirements.

Therefore, the Company encourages all users to read this Privacy Policy every time of visit the Company's website. This Privacy Policy supplements the other personal data protection notices which the Company may provide on specific occasions and is not intended to override them.


5. Cookies Policy

The website is owned by the Company. Once you access the website ( ), information about your visit is collected in the form of cookies. This Cookie Policy describes the definition, purpose, and cookies setting for your privacy. By accessing this website, it could be deemed that you consent the Company to use the cookies in accordance with the Cookie Policy, which contains the following details:


5.1 What are “Cookies”?

Cookies are small files which are saved on your computer device and/or communication devices used for accessing the website such as notebooks, tablets, or smartphones through a web browser to record website access information such as dates and times, clicked links, visited pages, and setting conditions. Cookies do not cause any damage to your computer or communication device.


5.2 How the Company uses “Cookies”?

Cookies are used by the Company to keep track of your visits to the website and make it easier for the Company to remember your preferences. This information will be used to develop the Company's website to better fit your requirements and facilitate the browsing experience.


Types of cookies that may be used through this website.


- Essential Cookies

These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.

- Enable Marketing Cookies

These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.

- Enable Functional Cookies

These cookies collect data to remember choices users make to improve and give a more personalised experience.

- Enable Analytics Cookies

These cookies help us to understand how visitors interact with our website, discover errors and provide a better overall analytics.

In some cases, the Company will enlist the services of third parties, which may require the use of an Internet Protocol Address (IP address) and cookies for statistical purposes, as well as the connection and processing of data for marketing purposes.


5.3 How to Manage Cookie Setting

If you do not wish the Company to collect your Personal Data through cookies, you can remove or reject specific cookies through your browser in the following methods.  [However, if you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly or you may have to manually adjust some preferences every time you visit our website.]

• Setting cookies in Chrome        

• Setting cookies in Safari and iOS 

• Setting cookies in Internet Explorer   

• Setting cookies in Firefox 

You can find more information about how to delete and manage cookies in your browser at


6. Personal Data Retention

The Company will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for, but days. Certain cookies may expire once the browsers is closed. After the expiration of such retention term, the Company will delete or anonymize the Personal Data promptly. The Personal Data may be retained for longer period if the Company is legally obliged to do so, or if retention is necessary to establish, exercise or defend legal claims.


7. Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. The Company does not control these third-party websites and is not responsible for their privacy policy. When you leave our website, the Company encourages you to read the privacy policy of every websites you visit.

8. Your Rights

You have the following rights pursuant to the provisions of the PDPA subject to the limitations and conditions under PDPA:

8.1 Right to withdraw consent

You have the right to withdraw consent for the Data Processing of the Personal Data by the Company at any time during the period of collection and retention of such Personal Data except where the withdrawal is restricted by law or a contract which gives benefits to you.

8.2 Right to access

You have the right to request for the access and copy of the Personal Data which are under the control of the Company. Also, if the Personal Data has been collected without your consent, you have the right to request for the disclosure of the acquisition of such Personal Data. However, any of the above-mentioned request may be refused if it is permitted under the law or court order or the exercise of such right may cause damage to rights and freedom of other persons.


8.3 Right to request the portability

You have the right (i) to request that the Company transfers the Personal Data to other data controller if it can be done by the automatic means or (ii) to request for the Personal Data in such formats that the Company sends or transfers to other data controller unless it is impossible to do so due to technical circumstances.

8.4 Right to object

You have the right to object the Data Processing of the Personal Data by the Company under certain circumstances as prescribed in the PDPA.


8.5 Right to request the erasure, destruction and anonymization

You have the right to request the Company to erase, destruct, and anonymize the Personal Data under certain circumstances as prescribed in the PDPA.

8.6 Right to request the suspension of use

You have the right to request that the Company suspends the use of the Personal Data under certain circumstances as prescribed in the PDPA.

8.7 Right to request the update

You have the right to request the Company to ensure the Personal Data remains accurate, up-to-date, complete and not misleading.


8.8 Right to lodge the complaint

You have the right to lodge the complaint to the relevant official authority under the PDPA of the violation of the PDPA by the Company and the employees or sub-contractors thereof.

If you wish to exercise any of the rights set out above, please contact us per the contact information described in Clause 9 of this Privacy Policy.

9. How to Contact Us

Should you have other questions or concerns about the Privacy Policy of the Company, please contact us at Osaka Gas (Thailand) Co., Ltd., located at 10th Floor, Wave Place Building, 55 Wireless Road, Lumpini, Pathumwan, Bangkok 10330, email at , or call us at 02-255-7550.

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